O2 Customer Care

SOMETIMES I GET INTERESTING e-mails from places I'd never expect. The most recent e-mail to fit this category comes from a trainee inside O2's Business Customer Services in Leeds who thinks my website is responsible for running up a bill for one of this clients. That doesn't make sense, nor does the dial-up number given by the e-mail questioner. "Our customer insists that he has never dialled or connected to your  number and has never been to Ireland either." I think the e-mail is a wind-up so I'm keeping it archived because it would be an excellent one to push over to the telecoms disruptor, Pat Phelan, who will recognise my handiwork in the phrase, "I have liased with our Network services team who have confirmed the calls a legit, I have also spoken to our Fraud and Security department who have directed me to yourselves. Please can you help resolve our query?"

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Now contact O2 customer service.

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