W-UH -- When traveling, it's often worthwhile getting recommendations from other travelers instead of using tips from travel guides. I'm marking up my Clie's travel section with something from Ole Eichhorn, who stayed in the Charles Hotel in Boston, located right off Harvard square. "High-speed Internet access, comfortable beds, plenty of water pressure, and nice restaurants.
While in Boston, Ole bought some Harvard tee-shirts for his daughters.
I left Monday morning at 4:00AM to fly back through Pittsburgh so I could spend the day with a client. Naturally I forgot to pack the tee-shirts, left them in the closet. Sigh. So I called the hotel, they searched the room, talked to the housekeeping people, and sadly were not able to find the shirts. I thought that would be the end of it. No sir. Peter Davis, the hotel's service manager, called me back to ask what sizes my daughters wore, so he could go out and buy replacements!When I visit Boston, I know where I'll be staying.
And today I got a FedEx package with three purple Harvard tee-shirts, courtesy of the Charles Hotel. That's service! I don't know what it cost the hotel to buy those shirts and mail them, but they now have a client for life.
Ole Eichhorn -- "The Charles Hotel Rocks"
Dave Winer -- "another reason to love the Charles"
ed. -- Nice SWF with classical backing track but the opening page stumbles on slow Wi-Fi browsing and the go-to fallback is a 404.