IRISH TIMES -- Online fulfilment and post-transaction support are two key areas of the web experience that Amazon does well. Amazon lets users search for items in different ways and save items to wish lists. Amazon records page-viewing paths so you can rejoin your meandering trail. Amazon shows you where you are in the path of a transaction, issues a receipt, and allows recourse.
Karlin Lillington -- "Music websites out of tune with users" cited on the front page of The Irish Times, January 28, 2005.
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