WHILE PREPARING for an extra week of school holidays, we discovered our eir Vision box freezes. Suggestions appreciated to help restore normal service to our Netgem STB.
UPDATED 2 JAN 2021: An eir call centre tech thinks there's a possible over-voltage condition on the line so he's sending a tech out to the house to look into the line quality.
UPDATED 3 JAN 2021: On a Sunday, an eir technician spent more than an hour opening access panels next to our home and throughout our housing estate before he found the cause of spurious voltage on our line. He solved the eir Netgem STB problem and sorted out a landline issue I had not reported.